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Our Privacy Commitment To Our Customers
Intro:
Full privacy policy applies to KC's 23 1/2 Hour Plumbing Inc. store and/or KCS23.COM where we may collect personal information.
KC's 23 1/2 Hour Plumbing Inc.
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
KC's 23 1/2 Hour Plumbing Inc. follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
- NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
- SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
KC's 23 1/2 Hour Plumbing Inc. Privacy Policy
The following Privacy Policy describes the information and privacy practices for KC's 23 1/2 Hour Plumbing Inc., kcs23.com (the "KC's 23 1/2 Hour Plumbing Inc. Web site") and all other locations, occasions or events where your personal information is collected by, or on behalf of, KC's 23 1/2 Hour Plumbing Inc.. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the KC's 23 1/2 Hour Plumbing Inc..com site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the KC's 23 1/2 Hour Plumbing Inc. trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
Privacy Policy Topics:
INFORMATION COLLECTED BY KC's 23 1/2 Hour Plumbing Inc.
As part of your interaction with KC's 23 1/2 Hour Plumbing Inc., we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Schedule an appointment for services
- Bring in your product for service
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Join the RewardZone loyalty program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with KC's 23 1/2 Hour Plumbing Inc.
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Delivering or install products
- Providing customer services
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO KC's 23 1/2 Hour Plumbing Inc. FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
KC's 23 1/2 Hour Plumbing Inc. obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
SHARING OF PERSONAL INFORMATION
KC's 23 1/2 Hour Plumbing Inc. does not sell, rent or trade your personal information to third parties.
We may need to share your personal information within KC's 23 1/2 Hour Plumbing Inc..
In addition, KC's 23 1/2 Hour Plumbing Inc. may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Delivering packages
- Sending regular mail and e-mail on behalf of KC's 23 1/2 Hour Plumbing Inc.
- Processing credit card payments
- Providing chat functions
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
At times we may partner with a third party to create a site that may look as if you are on a kcs23.com page. These sites may be co-branded or may have the look and feel of being on our Web site. However, the information collected on these pages may not be covered. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.
CHOICES REGARDING YOUR PERSONAL INFORMATION
KC's 23 1/2 Hour Plumbing Inc. communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on an e-mail or direct mail marketing communication you receive from us.
- Call 1-760-327-8718 with your request and current contact information.
- Send an e-mail with your request and current contact information to: info@kcs23.com
- Send a letter with your request and current contact information to: KC's 23 1/2 Hour Plumbing Inc., Attn: Customer Care/Privacy, 702 Eugene Road, Palm Springs, CA 92264
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
KC's 23 1/2 Hour Plumbing Inc. will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
KC's 23 1/2 Hour Plumbing Inc. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- Call: 1-760-327-8718
- Send a request to: info@kcs23.com
- Send a request to: KC's 23 1/2 Hour Plumbing Inc., Attn: Customer Care/Privacy, 702 Eugene Road, Palm Springs, CA 92264
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
SECURITY OF YOUR PERSONAL INFORMATION
When you are receiving services, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. KC's 23 1/2 Hour Plumbing Inc. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While KC's 23 1/2 Hour Plumbing Inc. is able to protect personal information that is provided during the course of business, KC's 23 1/2 Hour Plumbing Inc. cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
COOKIES, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
KC's 23 1/2 Hour Plumbing Inc. uses a third party to place cookies on your computer to collect non-personally identifiable information. You may choose to set your Web browser to not accept cookies.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
Widgets
Widgets support functions that require that you disclose certain personally identifiable information given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1-760-327-8718
- Send a communication to: info@kcs23.com
- Send a letter to:KC's 23 1/2 Hour Plumbing Inc., Attn: Customer Care/Privacy, 702 Eugene Road, Palm Springs, CA 92264
PRIVACY POLICY CHANGES
As KC's 23 1/2 Hour Plumbing Inc. continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes as of the last revision date:
- clarifying purposes for sharing personal information with service providers working on our behalf
- confirmation that KC's 23 1/2 Hour Plumbing Inc. does not sell, rent or trade personal information
- additional information related to the use of public forums and the use of co-branded sites
- additional information related to the use of widgets
The remaining changes relate to typographical, grammatical and other non-substantive items.
Last revision date: 08.20.2010
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Current Weather
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